Okie Peps — Return & Refund Policy

Effective Date: August 16, 2026

At Okie Peps, we are committed to providing high-quality research products and accurate order fulfillment. Because our products are sold strictly for research use only and may be sensitive to handling, storage, and contamination, all sales are final except in the limited situations described below.

1. All Sales Are Final

All sales are final. Due to the nature of our products, we do not accept returns or exchanges for any reason, including:

• Change of mind

• Incorrect product selection

• Incorrect quantity ordered

• Failure to review product details before purchase

• Delayed use or unused products

• Improper storage or handling after delivery

• Products no longer wanted or needed

• Products ordered by mistake

Once an order has been shipped, it cannot be returned or exchanged.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact Okie Peps within 48 hours of delivery.

To help us review your claim, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product, packaging, shipping container, and shipping label when applicable

Claims submitted after the 48-hour period may not be eligible for review.

After reviewing the information provided, Okie Peps may, at its sole discretion, provide a replacement, store credit, refund, or another appropriate resolution.

Please do not discard damaged products or packaging until your claim has been reviewed.

3. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery times and handling are outside the direct control of Okie Peps.

Okie Peps is not responsible for delays caused by the shipping carrier, weather, incorrect or incomplete shipping information supplied by the customer, service interruptions, or other circumstances outside our reasonable control.

If tracking information shows that a package has been delivered but you cannot locate it, please contact the shipping carrier and check with household members, neighbors, property management, or other possible delivery locations.

We will make reasonable efforts to assist with shipping-related issues when possible; however, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

4. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Okie Peps is not responsible for orders that are delayed, returned, misdelivered, or lost because of an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, contact us as quickly as possible. We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Additional shipping charges resulting from an incorrect address or reshipment may be the responsibility of the customer.

5. Order Cancellations & Changes

Requests to cancel or modify an order must be submitted before the order has been processed or shipped.

Because we work to process orders promptly, we cannot guarantee that a cancellation or modification request can be completed.

Once an order has been processed for shipment or transferred to the carrier, it is considered final and cannot be canceled.

6. Refunds

Refunds are not provided for change of mind or unwanted products.

A refund may be considered when:

• Okie Peps is unable to fulfill an order

• A billing or payment error has occurred

• A damaged, defective, missing, or incorrect product claim has been reviewed and approved

• Okie Peps determines that a refund is the appropriate resolution under the circumstances

Approved refunds will generally be issued to the original payment method when possible. Processing times may vary depending on the financial institution or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error by Okie Peps.

7. Chargebacks & Payment Disputes

Customers are encouraged to contact Okie Peps directly regarding any order or payment concern before initiating a chargeback or payment dispute.

We are committed to reviewing legitimate concerns and working toward an appropriate resolution.

Fraudulent or abusive chargebacks may result in restrictions on future purchases.

8. Research Use Only

All products offered by Okie Peps are sold strictly for laboratory, scientific, and research purposes only.

Products are not for human consumption and are not intended for medical, therapeutic, diagnostic, veterinary, or household use.

By purchasing from Okie Peps, the purchaser acknowledges the research-use-only nature of the products and accepts responsibility for proper handling, storage, and use in accordance with applicable laws and regulations.

9. Policy Acceptance

By placing an order with Okie Peps, you acknowledge that you have reviewed and agree to this Return & Refund Policy as well as our applicable:

• Terms of Service

• Research Use Only Policy

• Waiver & Liability Agreement

• Shipping Policy

• Privacy Policy

These policies should be reviewed before completing a purchase.

10. Contact Us

If you have a question regarding an order, damaged product, incorrect shipment, or potential refund, please contact Okie Peps through our website Contact page.

Please include your order number and enough information for us to locate your order and review your request.

Okie Peps
Oklahoma City, Oklahoma

Research Use Only. Not for Human Consumption.